Frequently Asked Questions
📦 Orders & Processing
How long does it take to ship my order?
Orders are typically packed and shipped within 1–2 business days, and many ship the same day.
I personally pack each order in Vancouver, Canada.
You’ll receive a shipping confirmation email once your order has been dispatched.
Can I cancel or change my order?
If your order has not shipped yet, I may be able to update or cancel it.
Please contact me as soon as possible after placing your order.
Once an order has shipped, changes can no longer be made.
I entered the wrong shipping address. What should I do?
Please contact me immediately.
If the order has not shipped, I can update the address.
If the order has already shipped, postal carriers unfortunately cannot redirect packages while in transit.
🚚 Shipping & Delivery
Where do you ship from?
All orders ship from Vancouver, Canada.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
Smaller orders may qualify for a lower-cost untracked option, while free tracked shipping is available on orders over $70 CAD to Canada and the U.S.
Your available shipping options and exact cost will be shown before you complete checkout.
How long does shipping take?
Delivery times vary depending on your location and the postal carrier.
🇺🇸 United States
• Untracked: 7–20 business days
• Tracked: 3–7 business days
🇨🇦 Canada
• Untracked: 2–15 business days
• Tracked: 2–7 business days
🌍 International
• Tracked: 5–22 business days
Since orders ship from Vancouver, Canada, West Coast deliveries in North America often arrive faster, while East Coast deliveries may take closer to the longer end of the estimated window.
Please note that delivery estimates are provided by postal carriers and can occasionally vary due to customs processing, weather, or postal delays.
Do you offer tracked shipping options?
Yes. Tracked shipping is available for customers in Canada and the United States and includes delivery updates and confirmation.
A lower-cost untracked option is available for smaller orders.
Orders over $30 CAD are required to ship with tracking.
International orders are shipped with tracking by default.
Why hasn’t my tracking updated?
Tracking updates can sometimes pause for several days while a package moves between postal facilities or crosses the border before the next scan appears.
This is normal and does not necessarily mean your package is delayed.
📬 Delivery Questions
My order shows delivered but I can’t find it.
If tracking shows “Delivered,” please check:
• your mailbox
• building parcel lockers
• with neighbors or household members
• your lobby, concierge, or other delivery areas
Carriers sometimes leave packages in an alternate location or mark them delivered shortly before they arrive.
If you still cannot locate your package, please contact me, and I’ll be happy to help review the situation.
What if my order doesn’t arrive?
If your order has not arrived after the full delivery window listed above, please contact me, and I’ll help review the situation.
Please allow the full delivery window before reaching out, as postal carriers can occasionally experience delays during busy periods.
For tracked shipments, I can open an inquiry with the carrier if necessary.
Please note that economy untracked shipping does not include tracking, which is why it is offered at a lower cost.
Economy Lettermail Shipping
To keep shipping affordable, I offer an economy lettermail option for smaller orders.
This shipping method is:
• untracked
• not insured by the postal carrier
Because there is no tracking, I cannot locate the package once it is in transit.
If a lettermail order appears lost, I can review the situation after 30 days from the ship date.
Tracked shipping is also available for customers who prefer delivery updates and additional peace of mind.
My package was returned to sender.
This can happen if:
• the address is incomplete or incorrect
• the mailbox name does not match
• the carrier cannot access the delivery location
Once the package is returned to me, I can arrange to resend it.
Additional shipping fees may apply.
🎀 Products
What materials are your stickers made from?
Sticker materials vary depending on the design and intended use.
Options include:
✨ Premium waterproof vinyl
✨ Holographic vinyl finishes
✨ Durable decal vinyl for cars, motorcycles & laptops
✨ Paper stationery stickers for planners & journals
Each product listing includes specific material and durability details.
Are your stickers waterproof?
Most vinyl stickers are waterproof and weather-resistant and are suitable for surfaces such as:
• laptops
• water bottles
• cars
• motorcycles
• tablets
• notebooks
Some paper and stationery designs are intended for indoor use only, so please check the product description for specific material and care details.
How big are the stickers?
Sticker sizes vary depending on the design.
Most stickers range between 3–9 cm, while larger decals may be bigger.
Exact dimensions are listed in each product listing.
Do you take custom commissions?
Not currently.
Right now, I’m focused on continuing and expanding my existing collections, so I don’t have the bandwidth to take on custom commissions.
That said, I’m always happy to hear what collectors would love to see next.
You’re welcome to message me on Instagram at @KokoKawaiiGifts or email me at hello@kokokawaiigifts.com with your ideas.
I can’t promise that every suggestion will become a future design, but I’m always happy to keep good ideas in mind.
🔁 Returns & Refunds
Do you accept returns?
Yes. I offer a 14-day happiness guarantee.
If you are not satisfied with your order, please contact me within 14 days of delivery.
Items must be returned unused and in their original condition.
Return shipping costs are the responsibility of the buyer.
What if my item arrives damaged?
Please contact me within 7 days of delivery and include photos of the issue.
I’ll be happy to review it and arrange a replacement or refund when appropriate.
💳 Payments
What payment methods do you accept?
Secure payment options include:
• Credit & debit cards
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
Payment information is securely processed through the available checkout providers.
Important Order Policies
These policies help make shipping and delivery as smooth as possible.
Please double-check your shipping address before ordering.
Orders shipped to an incorrect address cannot be replaced until they are returned to me by the postal carrier.
Delivery delays caused by postal carriers
Delivery estimates are provided by postal carriers and may occasionally vary due to weather, customs processing, or postal delays.
Once a package has been shipped, delivery timing is controlled by the carrier and is outside of my control.
I am always happy to help review delivery issues, but carrier delivery dates cannot be guaranteed.
Before opening a payment dispute
If there is ever an issue with your order, please contact me first and I’ll always do my best to help.
Most issues can be resolved quickly and easily by reaching out directly.
Opening a payment dispute or chargeback can delay the resolution process while the payment provider investigates.
As a small independent shop, I truly appreciate the opportunity to make things right for you first 💗
About Koko Kawaii Gifts
Where are you located?
Koko Kawaii Gifts is a small independent sticker shop based in Vancouver, Canada, with collectible stickers and decals for fans and collectors around the world.
You can learn more about the story behind the shop on the About Koko Kawaii Gifts page.
Thank you for supporting a small independent shop. Every order truly means a lot 💖
How can I stay updated on new releases?
Follow along on Instagram for new releases, collector favorites, and behind-the-scenes shop updates:
You’ll find:
✨ new sticker releases
✨ collector favorites
✨ customer photos
✨ giveaways
✨ behind-the-scenes packing and shop updates
I love seeing where the stickers end up, so feel free to tag @KokoKawaiiGifts in your photos 💕
How do I leave a review?
You can leave a review directly on the product page for the item you purchased, or through the Shop app if you placed your order using Shop.
Reviews and customer photos mean so much to me and help other collectors shop with confidence.
💗 A Note from Mimi
Thank you so much for supporting my little shop.
I personally design many of the pieces you see here, carefully curate the rest, and pack every order myself.
Seeing them become part of your collections truly means a lot to me.