💌 Quick Summary

• Orders packed and dispatched within 1–2 business days
• Personally packed with care
• Tracked shipping required for orders over $30 CAD
• Free tracked shipping within Canada & the U.S. over $70 CAD
• 14-Day Happiness Guarantee
• Ships from Vancouver, Canada

🚚 Shipping & Delivery

I personally pack and dispatch all orders within 1–2 business days.

Processing time does not include weekends or public holidays.

Once your order ships, you’ll receive a shipping confirmation email. Tracking information will be included if you selected a tracked shipping method.

Shipping rates and available options are calculated at checkout based on your location and order value.

Smaller orders may qualify for a lower-cost untracked option, while orders over $30 CAD require tracked shipping.

⏱ Estimated Delivery Times

Delivery times vary by destination and postal carrier. Most orders arrive within the estimated window, but delays can occasionally occur due to customs processing, weather, seasonal volume, or carrier disruptions.

Please allow the full delivery window before contacting me about a delayed order.

🇺🇸 United States

Economy shipping, untracked:
7–20 business days

Tracked shipping:
3–7 business days

Since orders ship from Vancouver, West Coast deliveries often arrive faster, while East Coast deliveries may take closer to the longer end of the estimated window.

🇨🇦 Canada

Economy shipping, untracked:
2–15 business days

Tracked shipping:
2–7 business days

🌍 International

Tracked shipping:
5–22 business days

International orders are shipped with tracking by default.

Please note that postal delivery estimates are not guaranteed.

🎁 Free Shipping

Enjoy free tracked shipping on orders over $70 CAD within Canada and the United States.

Your available shipping methods and exact cost will be shown at checkout before you complete your order.

✉️ Economy Untracked Shipping

A lower-cost economy shipping option is available for eligible smaller orders within Canada and the United States.

Economy shipping:

• Does not include tracking
• Is not insured by the postal carrier
• Is available only for eligible orders under $30 CAD

Because there is no tracking, I cannot see the location of an economy shipment once it has been mailed.

If you prefer delivery updates and additional reassurance, please select tracked shipping at checkout.

🌍 Taxes & Duties

Customers are responsible for any applicable taxes.

For U.S. orders, applicable duties are prepaid with tracked shipping, so there should not be additional duty charges upon delivery.

For other international destinations, import duties, taxes, or customs fees may be charged by your country and are the responsibility of the recipient.

🔁 Returns & Refunds

I offer a 14-Day Happiness Guarantee.

If you’re not satisfied with your order, please contact me within 14 days of delivery to request a return.

Returned items must be:

• Unused
• In their original condition

To start a return, please provide:

• Your order number
• The email address used at checkout

Once your return is approved, I’ll provide instructions for sending the item back.

Return shipping costs are the buyer’s responsibility.

Original shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

💔 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery and include clear photos of the issue.

I’ll review everything and arrange a replacement or refund when appropriate.

📬 Lost or Delayed Mail

If your order has not arrived after the full estimated delivery window, please contact me and I’ll be happy to help.

Before reaching out, please:

• Check your mailbox or community mailbox
• Check with household members or neighbors
• Confirm the shipping address entered at checkout

For tracked shipments, I can review the tracking information and open an inquiry with the carrier when necessary.

For economy untracked orders, please allow 30 days from the ship date before the shipment is considered potentially lost.

📍 Delivered but Can’t Find Your Package?

If tracking shows Delivered but you cannot locate your order, please check:

• Your mailbox
• Parcel lockers
• Your lobby or concierge
• Other delivery areas around your home
• With household members or neighbors

Carriers may occasionally leave packages in an alternate location or mark them delivered shortly before they arrive.

If you still cannot locate your package, please contact me and I’ll help review the situation.

↩️ Returned to Sender

Packages may be returned to me if:

• The address is incomplete or incorrect
• The recipient information does not match
• The carrier cannot access the delivery location
• The package is not collected when required

Once the package is returned to me, I can arrange to resend it.

Additional shipping charges may apply.

Please double-check your shipping address before completing your order.

📦 Packaging & Order Care

Every order is personally packed with care in Vancouver.

I take extra care when preparing each package so your stickers arrive safely and ready to join your collection.

And of course, every order gets a little kawaii love before making its journey to you 💌

💖 A Note From Mimi

Koko Kawaii Gifts is a small independent shop based in Vancouver, Canada, run by me, Mimi.

I’m a lifelong collector who still gets excited about stickers, cards, and all things kawaii.

Every order helps me keep creating new designs and growing the collection.

Thank you so much for supporting my little shop. Whether this is your first order or another addition to your collection, it truly means a lot. 💌

— Mimi
Koko Kawaii Gifts