Shipping, Delivery & Returns
π Quick Summary
β’ Orders packed and dispatched within 1β2 business days
β’ Carefully packed for safe delivery
β’ Free tracked shipping Canada & USA over $70 CAD
β’ 14-Day Happiness Guarantee
β’ Ships from Vancouver, Canada
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π Shipping & Delivery
All orders are carefully packed and dispatched within 1β2 business days.
Processing time does not include weekends or public holidays.
Once your order ships, you will receive a shipping confirmation email with tracking information (if applicable).
Delivery times depend on the destination and postal carrier.
The estimates below represent typical delivery ranges but may occasionally vary due to carrier delays, customs processing, or seasonal volume.
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β± Estimated Delivery Times
Most orders arrive well within the estimated delivery window, but postal delivery times can occasionally vary depending on carrier conditions.
Please allow the full delivery window before contacting us about a delayed order.
πΊπΈ United States
Economy shipping (no tracking):
7β20 business days
Tracked shipping:
3β7 business days
Economy shipping is a slower postal service that helps keep shipping costs affordable for lightweight sticker orders.
Since orders ship from Vancouver, Canada, West Coast U.S. deliveries often arrive faster, while East Coast deliveries may be closer to the longer end of the delivery window.
π¨π¦ Canada
Economy shipping (no tracking):
2β15 business days
Tracked shipping:
2β7 business days
Economy shipping does not include tracking updates after shipment and is not insured by the postal carrier.
For added delivery security and tracking updates, we recommend selecting a tracked shipping option at checkout.
π International
Tracked international shipping:
5β22 business days
Please note that postal carriers provide delivery estimates and are not guaranteed.
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π Free Shipping
We offer free tracked shipping within Canada and the United States on orders over $70 CAD.
Available shipping options and rates are calculated at checkout based on your location.
Tracked shipping is recommended for higher-value orders.
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π Taxes & Duties
Customers are responsible for any applicable taxes.
For U.S. orders, duties are prepaid and included with tracked shipping, so there are no surprise fees upon delivery.
For other international destinations, customers may be responsible for import duties, taxes, or customs fees required by their country.
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π Returns & Exchanges
We offer a 14-Day Happiness Guarantee.
If you're not fully satisfied with your order, you may return unused items within 14 days of delivery for a full refund.
Returned items must be unused and in their original condition.
Items returned used or damaged may not be eligible for a refund.
To start a return, please contact us with:
β’ Your order number
β’ The email used at checkout
Once your return is approved, we will provide instructions for sending the item back.
Please note that return shipping costs are the buyer's responsibility.
Original shipping costs are non-refundable unless the return is due to a damaged or incorrect item.
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π¬ Lost or Delayed Mail
If your order has not arrived after the full delivery window, please contact us and we will gladly assist.
Before reaching out, we recommend:
β’ Checking your mailbox or community mailbox
β’ Checking with household members or neighbors
β’ Confirming the shipping address entered at checkout
If the shipping address provided at checkout was incorrect, we unfortunately cannot be responsible for packages delivered to the incorrect address.
For tracked shipments, we can open a postal investigation with the carrier if necessary.
Economy shipping does not include full tracking coverage, so we are unfortunately unable to locate packages once they are in transit.
For additional delivery security, we recommend selecting a tracked shipping option at checkout.
By selecting an economy shipping option at checkout, customers acknowledge that this method does not include tracking or insurance coverage.
Shipping delays can occasionally occur due to postal carrier issues, customs processing, or seasonal volume.
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π¦ Packaging & Order Care
Every order is packed with care for collectors and kawaii sticker lovers around the world.
We take great care in preparing each order so it arrives in perfect condition for collectors and sticker lovers.
Orders are packed with care (and a little kawaii love) before making their journey to you π
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π Friendly Note
Koko Kawaii Gifts is a small independent shop based in Vancouver, BC, Canada.
Every order is packed with care for collectors and kawaii sticker lovers around the world.
Thank you for supporting a small creator business β every order truly means a lot π